Refund policy

30-Night Room Trial

Dawnproof products that display the 30-Night Room Trial on their product page may be tried in normal room use for 30 nights from delivery. To start a request, email support@dawnproof.com within the trial window with your order number and reason for the request.

Normal installation and room use do not by themselves make an eligible trial order non-returnable. The product must be returned complete and must not be damaged by misuse, forced operation, accidental damage, unauthorized modification, improper care, an unsuitable installation environment or events outside anyone's control. Please keep the original packaging until you are satisfied with the order.

For an ordinary preference return, return shipping may be deducted from the refund. The Room Trial does not automatically include free return shipping.

Made-to-order measurements and fit

Fixed and Anywhere are made using the dimensions and options submitted with the order. A customer measurement error, incorrect option or unsupported opening is not a manufacturing defect. Outside the applicable Fit Promise, Room Trial or rights provided by law, a made-to-order product may not be returnable solely because the wrong dimensions or options were submitted.

If a window is outside the online ordering range or the fit is unclear, contact us before checkout. Do not send any product back without return instructions from Dawnproof.

Damaged, incorrect or defective orders

Inspect the shipment promptly and keep the packaging. Email us with the order number and clear photos of the package, shipping label, product and affected area. When Dawnproof confirms an eligible issue, we will arrange the appropriate repair, replacement, remake or refund and cover any return shipping we require.

2-Year Limited Warranty

Dawnproof Fixed includes a 2-Year Limited Warranty for eligible manufacturing defects and structural failures under normal use. It does not cover measurement or installation errors, accidental damage, misuse, forced operation, unauthorized modification or normal wear. The warranty and the 30-Night Room Trial are separate.

Accessories

Unused accessories may be requested for return within 30 days of delivery. Opened personal-use accessories are not eligible for a preference return unless defective or required by law. The customer is responsible for return shipping on an accepted non-defective accessory return.

How to request a return

Email support@dawnproof.com with your order number, the reason for the request and any requested photos. If approved, we will send the return address and instructions. Unauthorized returns may not be accepted.

Refund timing

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Contact us if more than 15 business days have passed since approval.

Nothing in this policy limits rights that cannot be excluded under applicable law.