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Dawnproof window support
Returns
Start with the trial terms, then contact support for the correct return path.
The correct return path
Start with the reason and order number.
Contact Dawnproof before sending anything back. The next step depends on whether the issue is preference, submitted measurements or options, or a confirmed Dawnproof error.
Contact firstbefore return shipping
Choose the right route
- Fixed room preference: the 30-Night Room Trial applies only where displayed on the product page. Ordinary preference return shipping may be deducted.
- Customer measurement or option error: made-to-order eligibility is limited; contact support before sending anything.
- Dawnproof manufacturing error, wrong item or confirmed defect: send the order number, photos and a short video where useful so support can determine the eligible remedy.
- Refund timing: approved refunds are processed within 10 business days after an authorized return is received and inspected.
Do not send a made-to-order product without return instructions. Review the complete refund policy for conditions and exclusions.