Configure and order
Enter all opening details on the product page. The price, summary and Add to Cart remain visible.
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Dawnproof window support
Fit Promise
Your opening details are reviewed before production begins.
Before production
The opening stays attached to the order.
Measure width and height at three points, then configure Fixed with the smallest width, smallest height, clear depth and visible obstructions. Dawnproof reviews those details before production starts.
Normally 1 business dayfor the pre-production check
Photo review if needed
Inward movement, unusual window types or obstructions may trigger a request for front and side photos after checkout.
Review before production
Dawnproof checks the submitted information and confirms the next step before the made-to-order process begins.
What happens in each case
- Your measurements or selected options are incorrect: this is not a manufacturing defect. Contact support before returning anything; eligibility follows the Room Trial, refund policy and applicable consumer rights.
- Dawnproof makes a review error: a confirmed Dawnproof-review error receives one free remake under the current Fit Promise terms.
- The product differs from the approved order or has a confirmed manufacturing defect: Dawnproof will review it through the order-support or warranty route and provide the eligible remedy stated in those terms.
- The opening changes after approval, or an obstruction was not disclosed: this is not treated as a Dawnproof review or manufacturing error.
Accurate measurements, correct options and complete opening details remain the customer’s responsibility. If anything looks uncertain, send front and side photos before production begins.