Stop forcing the product when movement, fit or attachment is not as expected. A clear photo or short video usually gives support the fastest starting point.
Fixed: the shade does not move evenly
- Stop and check whether the perimeter frame remains square.
- Look for a handle, lock, screen or loose object entering the travel path.
- Confirm the leading rail is moving as one vertical piece.
- Send a full-opening photo and a close side view before adjusting components.
Fixed: the window is difficult to access
Open the shade fully toward the selected stack side. If the stack or leading rail conflicts with hardware, stop and send front and side photos with the order number.
Portable: an edge lifts
- Clean and dry the attachment surface.
- Reapply the flat top edge without stretching the panel.
- Use deliberate excess and folding where the panel extends beyond the glazing.
- Do not substitute an unverified mounting method.
Wrong, missing or damaged item
Keep the packaging and contact support@dawnproof.com with the order number, affected item and clear photos. Dawnproof-responsibility cases are handled under the current support policy.